Full Privacy Notice | Auberge Collection

Full Privacy Notice | Auberge Collection

Your privacy concerns and trust are important to Auberge Resorts LLC and properties that are a part of the Auberge Collection. This Privacy Notice has been prepared to help you understand what information is collected through your interactions with Auberge Resorts LLC (“AR”), with properties that are a part of the Auberge Collection (“ARC Properties”), or anywhere this Privacy Notice is posted, and how this information is used. For purposes of this Privacy Notice, “ARC Properties” includes properties that are part of the Auberge Resorts Collection, whether owned, managed, or operated by AR, as well as properties owned or operated by third parties under license or similar commercial arrangements with AR. If you have questions about this Privacy Notice, you may contact us here or at +1.415.737.5955.

To the extent permitted by applicable jurisdiction, by accessing the website for Auberge Resorts LLC or an Auberge Collection property where this notice is posted, you consent to this Privacy Notice.

This Privacy Notice describes privacy practices for data that is collected through the following means:

• Through websites owned and operated by AR or ARC Properties including https://auberge.com/, https://auberge.com/ (collectively, the “Websites”)
• Through social media pages of AR or ARC Properties (collectively, the “Social Media Pages”)
• Through email messages of AR or ARC Properties and through your communications with AR or ARC Properties
• When you visit or stay as a guest at one of ARC Properties or through other activities and interactions with ARC Properties (collectively, “Property Interactions”)

AR and ARC Properties provide websites, social media pages, and on-property services (collectively, the “Services”). The websites and social media pages are referred as the “Online Interactions,” and, your interactions at ARC Properties are referred to as the Property Interactions, the “Services.”

By using or continuing to use the Services, you agree to the terms and conditions of this Privacy Notice. Please also review the Terms of Use. By accessing Services via Online Interactions, you acknowledge that you have read and you agree to the Terms of Use.

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Changes to this Privacy Notice

AR reserve the right to modify this Privacy Notice at any time or when required by law. You will be notified of changes to this Privacy Notice and you are encouraged to review such changes. If any material changes are made, you will be notified by email (sent to the e-mail address provided by you and specified in your account) or by means of a notice accompanied by Services prior to the change becoming effective. You are hereby requested to keep your account email address up to date at all times. By using an accurate, up-to-date email address to access our Services, you acknowledge that you will be notified of any material changes to this Privacy Notice, and that it will be your responsibility to review said changes.

You may be provided with additional “just-in-time” disclosures or additional information about the data collection, use and sharing practices of specific Services. These notices may supplement or clarify AR or ARC Properties’ privacy practices or may provide you with additional choices about how your information is processed.

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Collection of Information Related to You

We may collect information that can be used to personally identify you such as your name, phone number and email. We may also collect information that is about you but may not be used to identify you. When we reference “information” in this privacy notice, we may be talking about one or both types of information.

Information may be collected in several ways such as when information is provided by you, information automatically collected about you , and information obtained from third-parties. When you avail of the Services, at various points, your information will be collected in accordance with law. You may choose not to provide certain information; however, you may be unable to use certain products or services or may e unable to access certain functionalities of the Service. For example, your name and contact information are needed to make a reservation. Please find below a list of the categories of information that may be collected from you.

Categories of Information Collected

• Contact Information: Your first and last name, email address, postal address, phone number, user name, social media handle or other similar contact information. Names, email addresses, phone numbers, user information or other similar contact information of your travel companions may also be collected. Your signature and employer information may also be collected.
• Billing Information: You may provide your information to third-party payment processing partner if you make purchases or reservations through your credit or debit card number, or bank information.
• Customer Services Information: Information related to your stays, such as your preferences special requests you make or information related to products or services you use.
• Survey Information: The information you provide in response to a survey that you choose to respond to, including opinions on resort features or offerings, your interest in other resorts, and other such comments and suggestions.
• Demographic Information: Demographic information, such as your geographic location, preferred ARC Property, date of birth, anniversary date, or any other significant date. Information about your significant others and travel companions, such as the names and ages of children, may also be collected.
• Traveler Information: Your travel details, including personal identification such as your passport, the license plate or make and model of your car or the car you rented, or information about other individuals traveling with you.
• Protected or Sensitive Information: At the time of check-in, you may be required to provide information that may be classified as protected or sensitive information. However, please note that unless specifically requested, you are requested not to send, disclose, or provide your protected or sensitive information (e.g., social security number, taxpayer identification number, passport number, driver’s license number or other government-issued identification number; credit or debit card details or financial account number, with or without any code or password that would permit access to the account, credit history; or information on race, religion, ethnicity, sex life or practices or sexual orientation, medical or health information, genetic or biometric information, biometric templates, political or philosophical beliefs, political party or trade union membership, background check information, or judicial data such as criminal records or information on other judicial or administrative proceedings).
• Health Information: When you dine, participate in any ARC Property activities, or use certain services like spa, you may choose to provide health-related information, such as whether you have any preexisting conditions. This information is provided at your discretion. You are encouraged to not rely on AR or ARC Properties to retain a record of the health information you provide for any future activities that you participate in.
• Audio and Visual Information: During your visit or stay at ARC Properties your and your travel companions’ images, and video and audio data may be collected via security cameras located in public areas, such as lobbies, restaurants, elevators, etc.
• Biometric Information: Some ARC Properties may collect biometric information, such as digital images.
• Online Interactions: Aggregated analytics data about Website visitors, such as your internet protocol (IP) address, location information, may be collected when you use the Website or interact through social media.
• Information Received From Third-Parties: AR or ARC Properties may receive some of the above stated information about you from third-parties, such as from booking agents, business affiliates of AR or ARC Properties, through technology such as cookies, and when you use third-party agents or third-party services, such as booking sites to make a reservation.

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How Your Information is Collected

Your Information that you provide:

• Online Interactions: Your information is collected when you visit the Website, establish an account, interact with or on the Social Media, or send requests over emails.
• Property Interactions: Your information about you and your travel companions are collected when you check-in to an ARC Property, provide your preference, book an appointment to participate in activities at the ARC Properties, or use on-property services, such as restaurants, concierge services, health clubs, and spa.
• Customer Service: Your information is collected when you make a reservation or authorize a third-party to make a reservation on your behalf by call or email to “Customer Service” (which is assistance provided by AR or ARC Properties to guests and clients).
• AR and ARC Properties: AR collects your information from ARC Properties, and ARC Properties collect information from AR. From time-to-time, an ARC Property may share information with other ARC Properties.
• IOT Devices: Your information may be collected from IOT Devices (which are devices that are connected to the Internet) that are available at ARC Properties.
• Security Systems: Your information may be collected from audio or video located in public areas in ARC Properties.
• Other Sources: Your information may be collected from other sources, such as public databases, joint marketing partners and other third-parties.

Information that is collected from you automatically

Information collected through automatic data collection, such as Google Analytics. As you navigate through and interact with the Website, automatic data collection technologies in the Website may be used to collect certain information about your equipment, browsing actions and patterns, including:

• Non-personal details of your visits to the Website, including traffic data, location data, logs, and other communication data, and the resources that you access and use on the Website.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.
• You can learn more about Google Analytics at https://www.google.com/policies/privacy/partners/, and you may choose to opt-out by visiting https://tools.google.com/dlpage/gaoptout.

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Cookies and Similar Technologies

Your information may also be collected through cookies and similar technologies. Cookies are small text files, typically of letters and numbers, downloaded onto your computer or mobile device when you visit certain websites. When you access the Services through Online Interactions, cookies may be placed on your computer or other devices. These technologies help in understanding user behavior and inform about the parts that you have visited on the website.

For more information on cookies and similar technologies used or to learn about how you can change your cookie preferences, please review the Cookie Policy. By participating in Online Interactions, you acknowledge that you have read and understood the terms of our Cookie Policy.

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Anonymized and Aggregated Data

Anonymization is a data processing technique that removes or modifies your information so that it cannot be associated with a specific individual. Except for this section, none of the other provisions of this Privacy Notice applies to anonymized or aggregated customer data (i.e. information about the customers (i.e., you) that when combined together no longer identifies or references an individual customer).

The anonymized or aggregate customer data may be used for any business purpose, such as to better understand customer needs and behaviors, improve the Services, conduct business intelligence and marketing, and detect security threats. Analytics may be performed on anonymized data or enable analytics provided by third-parties.

Types of data that may be anonymized include contact information, survey information, and demographic information.

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How Your Information is Processed

Your information is used to communicate with you and to provide the products or services you have requested. It is also used to conduct business operations, to improve products and Services offered by AR or by ARC Properties, and to send you marketing offers that may interest you.

Your information may be processed in the following ways:

1. To provide you Services: Your information may be used to provide the following Services, including:
   • Facilitate communication between you, ARC Properties, and AR. Your information may also be used to understand how customers use the Services in order to improve the experience and the services offered.
   • Facilitate reservations, payment, sending information pertaining to your stay, to assist you with your requests, and to provide you with pertinent information.
   • Complete your reservation and stay
   • Send you the electronic receipt of your bills, if requested by you
   • AR and ARC Properties may not be able to provide you with the Services without such information.
2. To provide you with personalized service: Your information is used to improve and tailor the Services to your preferences. Personalized Services may not be available without such information.
3. Third-Party Booking: If you use a third-party to book a reservation, your information is used by AR and ARC Property to confirm your reservation and provide Services.
4. To communicate with you: Your information is used to respond to you or to communicate with you about the Services. For example, an ARC Property may contact you to inform you of changes to your booking or to suggest activities to add to your itinerary. The types of communications that are sent depend on your use of the Services offered by an ARC Property and can include:

Personal Information Category (see “Collection of Personal Information” heading above for more information)	Sources of Personal Information	Purpose of Collecting Personal Information	Disclosure of Personal Information (see “Sharing Your Personal Information With Other Parties” heading below for more information)
(A) Identifiers such as Personal Identification Information	Contact Information; Billing Information; Customer Services Information; Traveler Information; Survey Information	Sections 1, 2, 3, 4, 5, 6, 7, 8, 9, 10	Third-party payment processors; Third-party booking agents; Service providers; Law enforcement agencies, as required by applicable laws
(B) Any categories of personal information described in Cal. Civ. Code § 1798.80	Contact Information; Billing Information; Customer Services Information; Survey Information; Demographic Information; Traveler Information; Protected and Sensitive Information	Sections 1, 2, 3, 4, 5, 6, 7, 8, 9, 10	Third-party payment processors; Third-party booking agents; Service providers; Law enforcement agencies, as required by applicable laws
(C) Customer records such as signature	Contact Information; Billing Information	Sections 1, 2, 3, 4, 5, 6, 7	Third-party payment processors; Third-party booking agents; Service providers; Law enforcement agencies, as required by applicable laws
(D) Protected classifications under California and federal law including gender, age, and citizenship	Demographic Information; Traveler Information; Protected and Sensitive Information; Health Information	Sections 1, 2, 4, 6, 7	Service provider; Law enforcement agencies, as required by applicable laws
(E) Commercial information such as records of services purchased, obtained, or considered	Customer Services Information; Survey Information; Personal Information Received From Third-Parties	Section 1, 2, 3, 4, 5, 7, 9, 10	Third-party payment processors; Third-party booking agents; Service providers; Law enforcement agencies, as required by applicable laws
(F) Biometric information	Biometric Information	Sections 1, 2, 5, 6, 7	Service providers; Law enforcement agencies, as required by applicable laws
(G) Usage Data and Online Identifiers	Online Interactions	Sections 1, 2, 3, 4, 5, 6, 7, 9, 10	Third-party booking agents; Service providers; Law enforcement agencies, as required by applicable laws
(H) Audio Electronic visual, thermal, olfactory, or similar information	Biometric Information; Audio and Visual Information	Sections 1, 2, 5, 6, 7	Service providers; Law enforcement agencies, as required by applicable laws
(I) Professional or employment-related information	Contact Information	Sections 1, 2, 4, 5, 6, 7, 8, 10	Third-party payment processors; Third-party booking agents; Service providers; Law enforcement agencies, as required by applicable laws
(J) Inferences about preferences, characteristics, predispositions, etc.	Contact Information; Billing Information; Customer Services Information; Survey Information; Demographic Information; Traveler Information; Protected and Sensitive Information; Health Information; Personal Information Received from Third-Parties; Audio and Visual Information; Biometric Information; Online Interactions	Sections 1, 2, 4, 5, 7, 8, 9, 10	Service providers; Law enforcement agencies, as required by applicable laws

1. • Confirmations and Itinerary Communications: You may receive communications to confirm your booking or to help you create an itinerary for your stay, such as communications containing information about local sites, services, places of interest and other things to do.
   • Text Alerts: You may receive text message alerts related to information, services, marketing, or special offers you requested
   • Marketing and Targeted Advertising: Your information is used to communicate with you about promotions and marketing offers that may be of interest to you. Cookies and other similar technology are also used to learn about your interests and to send you more relevant advertising.
   • Guest Surveys: If you stay at an ARC Property, you may receive a guest survey to give feedback about your experience. These surveys are used to learn about how Services can be improved.

If your information is not processed for such purposes then the response to your requests may not be possible, which may interrupt your enjoyment of the Services. While you may be able to opt-out of marketing-related communications, you may not be able to opt-out of receiving critical Service-related communications, such as confirmation of your itinerary and appointments for activities that you have signed-up to participate in at ARC Property where you are staying.

1. To ensure quality: Your information is processed for quality control and for staff training to enhance quality of Services. If your information is not processed for quality control purposes, you may experience issues with the Services, such as not considering the implementation of your suggestions.
2. To maintain security: The audio and visual images are also collected from cameras installed in public areas at AR and in ARC Properties. At AR and in some ARC Properties, biometric information may also be collected. Without such information, ensuring the security of ARC Properties may not be possible.
3. To enhance your experience: Your information is also processed to provide a personalized experience and implement the preferences you request. Without such processing, the assurance of your continued enjoyment of part or all of the personalized Services may not be possible.
4. To facilitate corporate acquisition, mergers, or transactions: Any information that you have provided may be disclosed, as necessary, in the context of corporate acquisitions, mergers, or other corporate transactions. You have the option of asking us to delete your information if you do not wish to have your information processed for such purposes.
5. To engage in marketing activities: Based on your communication preferences, marketing communications (e.g., emails or mobile notifications) may be sent to you to inform you about the offers, events, or partner events; to deliver targeted marketing; and to provide you with promotional offers. Marketing will be conducted in accordance with your advertising marketing preferences and as permitted by applicable law.
6. For the purpose that you have consented to: Your information may be disclosed for any purpose you consent to.

The following chart summarizes how the collected information is used:

Your information will not be used for any other purposes without your permission, other than for those purposes disclosed herein. From time to time, and as required under the applicable law, your permission may be requested to share your information with third-parties. You may opt-out of having your information shared with third-parties, or allowing the use of your information for any purpose that is incompatible with the purposes for which your information was collected or subsequently obtained through your authorization. If you choose to limit the use of your information so, certain features of the Services may not be available to you.

EEA Data Subjects

Legal Basis for Processing your Information

For individuals who are EEA Residents at the time their personal data is collected, AR and ARC Properties rely on the legal basis for processing your information under Article 6 of the EU General Data Protection Regulation (“GDPR”). Generally, your data is processed only where there is a legal requirement to process such information, where processing is necessary to perform any contracts that you have entered for the Services (or steps taken at your request prior to entering into the contract), for the legitimate interests in operating the business or to protect AR, ARC Properties, or your, property, rights, or safety, or where you have given your consent to do so. The below list describes the purpose of processing with the corresponding legal basis for processing.

Processing Purpose	Legal Basis
(1) To provide you Services (2) To provide you with personalized Services (3) Third-party booking (4) To communicate with you	Based on AR or ARC Property’s contract with you or to take steps at your request prior to entering into a contract with AR or ARC Property’s to provide you the Services.
(5) To ensure quality (6) To ensure security (7) To enhance your experience (8) To facilitate corporate acquisitions, mergers, or transactions	Based on legitimate interests. When your personal data is processed for legitimate interests, AR or ARC Properties consider and balance any potential impact on you and your rights under data protection laws.
(6) To ensure security (7) To enhance your experience	Based on the legal obligations of AR or ARC Properties. Obligations, the public interest, or in your vital interests.
(9) To engage in marketing activities (10) For any purpose	Based on your consent.

Right to Withdraw Consent

If you have given your consent in relation to particular processing or activities, you can withdraw your consent at any time by methods described in the Contact Information section below.

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Sharing Your Information with Other Parties

Your information is allowed to be only accessed by those who require access to perform their tasks and duties, and is only shared with third parties as described in this Privacy Notice, including to provide the Services, respond to inquiries, and facilitate reservations. Your information is also shared with AR and ARC Properties as well as with vendors and third-party service providers engaged to process information on behalf of AR and ARC Properties. Your information is not rented or sold to third parties. For purposes of this Privacy Notice, ARC properties (as defined above) are not considered third parties. 

Your information is shared with third parties in the following circumstances:

• With service providers under contract who help with parts of the business operations. The agreements with such service providers require these service providers to only use your information in connection with the services they perform for AR or ARC Properties and prohibit them from selling your information to anyone else. Examples of the types of service providers with whom your information may be shared include (other than those mentioned above):
  • Accounting
  • Booking
  • Cloud storage
  • Concierge Services
  • Customer Support
  • Data analytics
  • Document repository services
  • Information Technology
  • Internet (e.g. ISPs)
  • Network infrastructure
  • Payment processing
  • Revenue Management
  • Sales
  • Social Media
  • Website Management
• With companies or other entities that could merge or acquire AR or any of the ARC Properties. If there is going to be a change in how your information is going to be processed, you will receive prior notice of any such change.
• With companies or other entities that purchase AR or ARC Properties pursuant to a court-approved sale or where we are required to share your information pursuant to insolvency law in any applicable jurisdiction.
• With professional advisors who provide banking, legal, compliance, insurance, accounting, or other consulting services in order to complete third party financial, technical, compliance and legal audits of operations or otherwise comply with the legal obligations of AR or ARC Properties.

Other Uses and Disclosures of YOUR INFORMATION

Your information may be used or disclosed as necessary or appropriate, such as: (a) to comply with applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements; (d) to enforce AR or ARC Properties’ terms and conditions; (e) to protect AR or ARC Properties’ operations; (f) to protect the rights, privacy, safety or property of AR or ARC Properties, you or others; and (g) to allow AR or ARC Properties to pursue available remedies or limit the damages that AR or ARC Properties may sustain.

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THIRD-PARTY LINKS AND SERVICES

In connection with the Services, your information may be shared, as necessary, among AR and ARC Properties (including properties owned or operated by third parties under license or similar arrangements with AR) for purposes of responding to inquiries, facilitating reservations, and providing guest services.
Where you submit an inquiry or request relating to a specific ARC Property, your information may be shared with that property and its operators, who may contact you directly regarding your inquiry or reservation.

In addition, if you authorize third parties to act on your behalf, such as engaging third-party booking agents or services, your information may be shared with those third parties as necessary to fulfill your request

Please note that certain ARC Properties may be owned or operated by third parties and may maintain their own privacy practices. In addition, third-party websitesor services that are not part of the Services may have separate privacy policies, and AR and ARC Properties are not responsible for the content or privacy practices of those third-party sites.

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How Your Information is Kept Secure

Physical, administrative and electronic safeguards are used to secure the confidentiality and integrity of personal data. While no method of data transmission or storage is 100% secure, and it is not possible to guarantee that a system or network will never be compromised, reasonable measures are taken to protect your personal data against loss, destruction, alteration, or unauthorized access or disclosure. It is your responsibility to keep your passwords confidential.

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Data Transfers and Processing

AR is headquartered in the United States, and ARC Properties is a collection of properties in locations throughout the United States and internationally. To provide services, you acknowledge that your personal data may be shared with other ARC Properties or with third parties in locations around the world for the purposes described in this Privacy Notice. AR and ARC Properties store and process data both inside and outside of the United States. Countries, where data is processed, may have data protection laws that differ from those in your own country.

AR and ARC Properties use the approved Standard Contractual Clauses (“SCC”) for the international transfer of your information collected in the EEA and Switzerland or require that any third-party located in the US receiving your information is certified under the EU-US and/or the Swiss-US Privacy Shield Frameworks (“Privacy Shield Framework”) and require that the third party agree to at least the same level of privacy safeguards as required under applicable data protection laws.

In a limited number of situations where your information is collected in the EEA and Switzerland cannot be transferred under SCC or the Privacy Shield Framework, then AR and ARC Properties rely on derogations for specific situations as set forth in Article 49 of the GDPR. Particularly, AR and ARC Properties collect and transfer your information out of the EEA and Switzerland only: with your consent; to perform a contract with you; or to fulfill a compelling legitimate interest of AR or ARC Properties in a manner that does not outweigh your rights and freedoms. AR and ARC Properties endeavor to apply suitable safeguards to protect the privacy and security of your personal data and to use it only consistent with your relationship with AR and ARC Properties and the practices described in this Privacy Notice.

AR and ARC Properties have also entered into data processing agreements and SCCs with their vendors whenever feasible and appropriate.

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Your Privacy Rights

Depending on applicable law where you reside, you may be able to assert certain rights related to your information identified below. If any of the rights listed below are not provided under law for your jurisdiction, AR and ARC Properties have absolute discretion in providing you with those rights.
Your rights to your information are not absolute. Depending upon the applicable law, access may be denied: (a) when denial of access is required or authorized by law; (b) when granting access would have a negative impact on another’s privacy; (c) to protect our rights and properties; (d) where the request is frivolous or vexatious, or for other reasons.

• Access and portability: You may request to have provided to you a copy of your information held by AR or ARC Properties. This information will be provided without undue delay. In certain circumstances, you may request to receive your information in a structured, commonly used and machine-readable format, and to have us transfer your information directly to another data controller.
• Rectification of incomplete or inaccurate personal information: You may request us to rectify or update any of your information that AR or ARC Properties have. You may do this at any time by email or by submitting a form. See, How to make a privacy request.
• Erasure: You may request to erase your information, subject to applicable law by email or by submitting a form. See, How to make a privacy request.
• Withdraw consent: To the extent the processing of your information is based on your consent, you may withdraw your consent at any time. Your withdrawal will not affect the lawfulness of AR or ARC Properties’ processing based on consent before your withdrawal.
• Restriction of processing: In some jurisdictions, applicable law may give you the right to restrict or object to AR or ARC Properties processing your information under certain circumstances. ARC and ARC Properties may continue to process your information if it is necessary for the defense of legal claims, or for any other exceptions permitted by applicable law.

How to make a privacy request

To make a privacy request, you can contact AR and ARC Properties at:

• Email: [email protected]
• Toll Free Via Phone: (800) 894-5853
• Postal Mail:
  Attention: Privacy
  Auberge Resorts LLC
  7250 Woodmont Avenue Ste 220,
  Bethesda, MD 20814-2960

How to lodge a complaint

If you believe that AR and ARC Properties have infringed your rights, we encourage you to submit a request by sending us an email at the above email addresses, so that the Chief Privacy Officer of the ARC Property or AR can work with you to resolve the issue dispute informally.

If you reside in the EEA, you can file a complaint with your relevant data protection authority.

Response to your request: The endeavor is to respond to consumer’s requests for access or deletion within 30-45 days of receiving the request, based on your jurisdiction. If more time is required, you will be appropriately informed in writing with the reason and extension period.

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California Privacy Rights

In addition to the rights provided for above, if you are a California resident, the California Consumer Privacy Act (the “CCPA”) provides some California residents with the additional rights listed below. To exercise these rights see the “How to Make California Privacy Request” section.

• Right to Know: You, upon a verified consumer request, (“VCR”) have the right to know and see what data is collected about you over the 12-month period, including:
  • The categories of your information that have been collected about you
  • The categories of sources from which the your information is collected
  • The business or commercial purpose for collecting your information
  • The categories of third parties with whom AR or ARC Properties have shared your information; and
  • The specific pieces of your information collected about you
• Right to Delete: You have the right to request the deletion of your information collected from you (and direct the service providers to do the same). There are a number of exceptions, however, that include, but are not limited to, when the information is necessary for the following:
  • Complete your transaction
  • Provide you a good or service;
  • Perform a contract between AR and/or ARC Properties and you
  • Protect your security and prosecute those responsible for breaching it;
  • Fix our system in the case of a bug;
  • Protect the free speech rights of you or other users;
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et seq.);
  • • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interests that adhere to all other applicable ethics and privacy laws;
  • Comply with a legal obligation;
  • Make other internal and lawful uses of the information that are compatible with the context in which you provided it
• Other Rights: Neither AR nor ARC Properties sell your information in their ordinary course of business and will never sell your information to third-parties without your explicit consent.

If your information is sold to third-parties, you also have the right to request that such information is disclosed to you: (i) the categories of your information sold, and (ii) the categories of third-parties to whom your information was sold. You have the right to direct AR and ARC Properties not to sell your information.

How to Make California Privacy Request

To request access to or deletion of information upon a VCR, or to exercise any other data rights under California law, please make the request using one of the following methods. AR and/or ARC Properties are not required to respond to your VCR’s more than twice in a 12-month period. You can make VCR as follows::

• Website: You may visit contact us here to authenticate and exercise rights via the website.
• Email: You may send an email to the applicable ARC Property or AR to exercise rights. Please include your full name, email address, and all the ARC Properties that you stayed at, along with why you are writing, for processing your request in an efficient manner.
• Toll-Free Number: Please call at 415.737.5955. Please leave a detailed message and don’t forget to include your name, email address, and the ARC Property that you stayed at.
• California Authorized Agent: If you are a California resident, you may designate an authorized agent to make a request to access or a request to delete on your behalf. A response will be furnished to your authorized agent’s request if they submit proof that they are registered with the California Secretary of State to be able to act on your behalf, or submit evidence you have provided them with power of attorney pursuant to California Probate Code section 4000 to 4465. Authorized agents may not be provided with the response pertaining to the request if the authorized agents fail to submit a proof of authorization or are unable to verify their identity.

Response Timing and Format: The endeavor is to respond to California consumer’s verified request for access or deletion within 45 days of receiving the request. If more time is required, you will be appropriately informed in writing with the reason and extension period. The confirmation of receipt of a request to a verified customer shall be made within 10 days of receiving the same.

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Retention of Your Information

Your information is securely stored. Your information is retained for as long as necessary to fulfill the purposes for which it is collected, including for the purposes of satisfying any legal, accounting, or reporting obligations or to resolve disputes. While retention requirements vary by jurisdiction, information about the typical retention periods for different aspects of your information is described below.

• Information collected to comply with the legal obligations may be retained for as long as required under such laws.
• Contact Information such as your name, email address, and telephone number for marketing purposes is retained for not more than 5 years from the date of your last interaction with any ARC Property and/or AR. Thereafter, your details will be added to the suppression list to ensure that there is no inadvertent marketing email sent to you unless you reach out to AR or ARC Properties.
• Record of your request for information under California Privacy Request is kept for twenty-four months.
• Information collected via technical means such as cookies, webpage counters, and other analytics tools is kept for a period of 30 days to up to one year from the expiry of the cookie.

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Children’s Online Privacy

The websites are general audience sites and are not intended for use by children under 18. If you become aware that a child under 18 years of age has provided personal data through the Sites, notify the ARC Property or AR at the email addresses below. If an ARC Property or AR, becomes aware that a child under age 18 years of age has provided their information through the website(s), steps will be taken to delete it.

However, AR or ARC Properties may collect information about children under 18 years from you, during pre-arrival or when you are checking-in. Before collecting any information about children under 18 years of age, explicit consent will be requested from you.

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How to Opt-Out of Marketing Communications

You have choices about how to manage your personal data and what types of communications you receive from AR and ARC Properties. Please contact AR and/ or the ARC Property that you stayed at to exercise these choices. Please note that there may be a legal obligation to preserve certain data and that additional information may be requested from you in order to confirm your identity. This is to ensure that your personal data is not disclosed to a person who does not have a right to receive it.

• Email Communications: You may choose to opt-out of receiving certain email communications by following the instructions in the email to unsubscribe.
• Text Messaging: You may choose to opt-out of receiving text messaging from AR or ARC Properties by following the option to unsubscribe in the text message, or by notifying the front desk at the applicable ARC Property.
• Access To Your Personal Data: You may contact us directly by email or postal mail to request access to, correct, change or delete your personal data.

For California customers please see the preceding sections.

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Contact Us

Hotel	Privacy Contact Email
The Woodward	[email protected]
Collegio alla Querce	[email protected]
Auberge Resorts LLC	[email protected]
Auberge Beach Residences	[email protected]
Auberge du Soleil	[email protected]
Bishop’s Lodge	[email protected]
Bowie House	[email protected]
Chileno Bay Resort & Residences	[email protected]
Commodore Perry Estate	[email protected]
Domaine des Etangs	[email protected]
Element 52	[email protected]
Esperana	[email protected]
Etéreo	[email protected]
Goldener Hirsch	[email protected]
Grace Hotel	[email protected]
Hotel Jerome	[email protected]
Hacienda Altagracia	[email protected]
Madeline Hotel & Residences	[email protected]
Mauna Lani	[email protected]
Mayflower Inn & Spa	[email protected]
The Lodge at Primland	[email protected]
Solage	[email protected]
Stanly Ranch	[email protected]
Sleeping Indian	[email protected]
Susurros del Corazon	[email protected]
The Inn at Matteis Tavern	[email protected]
The Lodge at Blue Sky	[email protected]
The Vanderbilt	[email protected]
White Barn Inn	[email protected]
Wildflower Farms	[email protected]

Postal Mail:
Attention: Privacy
Auberge Resorts LLC
7250 Woodmont Avenue Ste 220, Bethesda, MD 20814-2960